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Privacy Policy

UsKind Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

email - info@uskind.co.uk

What Information We Collect, Use and Why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Purchase or viewing history

  • Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Purchase or service history

  • Relevant information from previous investigations

Customer or client accounts and records

Lawful Basis and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Basis For The Collection and Use of Your Data

Our lawful basis for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful basis for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

How We Collect, Store and Share Information

We only collect personal data directly from you.
We will store your personal information only for as long as it is necessary.
For marketing purposes this will be no longer than 4 years unless you have opted in for our marketing communications specifically.
All client information, complaints or claims will be stored for a total of 7 years from the last day of any contract in place or from the last communication received, whichever is later.
We will not share your information with any third parties unless given express permission by you to do so, such as with suppliers we have recommended that you would like to hear from.

How To Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

James spoke and connected with attendees at 'the aha Forum' through the authority gained from many years of extensive first hand experience as a business leader in accessibility.

Denis Sheehan, Accessible Hospitality Alliance

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